Customers have new methodologies to buy: check of the brand, references, opinions, etc. They interact with more anticipation with the brand, before buy. So the challenge of selling and the power increase of the buyer is more difficult than ever.
We help clients to create a new touch-point with clients and employees through social networks: selecting the best ones with more ROI for the specific client, creating processes of automatization and tracking data to translate them to business insights.
(1) Be adapted to the new needs of the customer exprience.
(2) Improve the brand loyalty (by customers and employees)
(3) Reduce complexity of the data management and convert it to business insights.